margaret wrote:
I don't understand why the post office has to use the space at the back of a small, scrubby supermarket, its just crazy. There is an empty premise on the Parade where the Nationwide bank used to be, would be a perfect place for a new post office, with the partitioned areas where the cashiers served. An ideal situation.
A couple of years back I noticed the Royal Bank of Scotland that closed, a larger premise which also would have been ideal. I'm not sure if it is now occupied.
Our local Post Office is exactly the same. It's down to money. Many Post Offices simply can't pay their way these days, so they're slotted in wherever is cheap.
The Post Office simply refused to move with the times. They should have foreseen the coming of electronic banking/pensions/communications and ought have taught their staff to treat customers properly.
I've had to use the local PO twice recently due to Mrs R's problems. Twice I was told that there was something wrong with the card I was using to withdraw money. Yesterday, I demonstrated that there was nothing wrong with the card but it was their reader that was at fault. The guy behind the counter was a little miffed! But this is typical of how they go on, and they won't spend money on anything if they can get away with not doing so.
I'll bet when I go next week that the same card reader is there with the same fault on it and that they are still turning customers away telling them that they have faulty cards.
