I notice an exception on motor vehicles.

I once forced a well known local manufacturer to replace one under the warranty scheme. It was uphill and hard work, but in the end the replacement was the best vehicle I've ever had.

Apparently, it's consumer rights week: http://news.warwickshire.gov.uk/blog/2015/11/02/know-your-new-rights-in-national-consumer-week-2015/

I would like to see things like this rolled out to the general public. Many traders get away with poor service/goods because the consumer is ignorant.

I was at a well known store once where the assistant tried to sell me breakdown/replacement insurance. I politely declined, but she persisted. I then pointed out that what I was buying ought last at least 6 years and was covered under the EU laws. Stupidly, she tried to tell me that the law didn't apply. I then pointed out to her that she had just broken the law by trying to remove my consumer rights. At this point her manager whisked her away. I paid and as we left, Mrs Rebbonk hissed in my ear, "Don't you ever embarrass me like that again!" - Women!

A valuable service being offered by WCC to help businesses get their heads round the new legislation: http://news.warwickshire.gov.uk/blog/2015/10/07/businesses-offered-help-to-understand-the-biggest-shake-up-of-consumer-law-in-a-generation/