Before Christmas I filled in a questionnaire from the local supermarket. In the section "other comments" I cheekily wrote that I didn't think much of their own brand pie that I'd had the week before. I was quite surprised when they emailed me within a couple of hours, asked for more details, apologised, then effectively refunded the price of the pie.
A couple of weeks later I had a soup mix that thickened so much that you could stand the spoon up in it. Again, I emailed a complaint and after a few days had a reply. They apologised and sent me a lot of vouchers for their product. - I used them, but not on that particular soup mix!
Today, Mrs Rebbonk passed me a packet of crisps. To my horror, it wasn't sealed properly and crumbs came out everywhere. I have recorded my displeasure on the company website, I'll keep you abreast of what happens.
I always think you can tell volumes about a company by seeing how they handle complaints. What are your experiences?
BTW, I once got a replacement car out of Rover Group by complaining in the right manner. It took 6 months, but I got it! Daft thing was I knew what was wrong with the first one, but the grease monkey in the garage wouldn't listen to me!
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