[cathidaw]

Shizara
Please -please do not accept a repair. Ask them to collect this suite and say that you want your money back-(or if you dont want the money back but another suite, tell them.) I'd have my money back and then decide what to do with it.
Legally they have to give you money back for anything which is not fit for it's intended purpose. If it is split, or the zips are broken or faulty no amount of inspecting will alter the fact that it will be a 'second' or ' repaired' item.
If they argue go to Trading Standards -tell the shop you are going, too.the number is in the book.
I had a business and am well aware of the trading laws, which protect both the shop and the shopper.
They too will be aware, but always try it on. The shop is responsible to their customer-- for the goods they sell,. not the manufacturer.
They will get in touch with the wholesalers later but that is notyour problem.
4 years ago I bought a suite too and waited 5 weeks to get it delivered-Iknew it would take that long as it was ordered from Belgium by a local store. When it came and the delivery men had gone, I realised that it was the wrong colour. Iphoned the store and they told me that they could not change it as I had accepted it, Iargued that the wrappers had been on and the men went quickly, but they still said no. Iwent to the shop with my order. Matte Blue it said -not squeaky shiny black like a doctors couch. Then they said the salesman who sold it to me had left and there was nothing they could do, and they cleared off and completely ignored me.I hung around for about an hourand accosted them again about my suite and mentioning trading standards every time a new customer came in and looked at furniture etc. until they got so fed up with me they listened. And-------guess what, the salesman who sold it to me came back from lunch as Istood in the shop.
I had to wait anothe 5 weeks but Igot what I had ordered
PS ..WHAT ARE SQUABS?